Engage Athletic respects your privacy and is committed to protecting the personal information of our customers, including cardholders. This Privacy Policy explains how we collect, use, store, and disclose personal information.
- Collection of Personal Information
Engage Athletic may collect personal information including name, business or organisation name, contact details, delivery address, order and transaction details, artwork approvals, and limited payment-related information.
Payment information is processed securely via approved third-party payment providers. Engage Athletic does not store full credit card numbers.
- Use of Personal Information
Personal information is used to process orders and payments, produce and deliver garments, communicate with customers, issue invoices and receipts, provide customer support, and comply with legal and accounting obligations.
- Cardholder Information
Engage Athletic takes reasonable steps to protect cardholder information. Credit card payments are processed via secure systems, and Engage Athletic does not retain full card details. Limited transaction references may be retained for reconciliation and audit purposes only.
- Disclosure of Personal Information
Personal information may be disclosed to payment processors, courier and delivery providers, production partners, professional advisers, or government authorities where required by law. Personal information is not sold or traded.
- Storage and Security
Engage Athletic takes reasonable steps to ensure personal information is stored securely and protected from unauthorised access, misuse, or disclosure, and is retained only for as long as required.
- Access and Correction
Customers may request access to, or correction of, their personal information by contacting Engage Athletic using the details below.
- Privacy Complaints
If you believe your privacy has been breached, please contact Engage Athletic. We will investigate and respond in a timely manner.
- Security of Cardholder Account Data
Engage Athletic takes the security of cardholder account data seriously and implements reasonable administrative, technical, and physical safeguards to protect personal and payment-related information from misuse, loss, unauthorised access, modification, or disclosure.
Our security measures include:
• Secure Payment Processing: All card payments are processed through trusted, PCI-DSS compliant third-party payment providers. Engage Athletic does not collect or store full card numbers, CVV codes, or PIN data.
• Limited Access Controls: Access to customer and transaction information is restricted to authorised personnel only and used strictly for order processing, accounting, and customer service.
• System and Account Security: Business systems used for invoicing, payments, and customer records are protected by passwords, access permissions, and appropriate security controls.
• Data Minimisation: Engage Athletic retains only limited payment references (such as transaction IDs or invoice records) required for reconciliation, accounting, and audit purposes.
• Secure Third Parties: Where personal or payment-related information is shared with third parties (such as payment processors, accounting platforms, or couriers), Engage Athletic works only with reputable providers that maintain appropriate security and privacy standards.
• Ongoing Review: Security practices are reviewed periodically to ensure they remain appropriate to our business operations and payment methods.