Terms & Conditions

Engage Athletic
Last updated: 4 November 2026

Welcome to Engage Athletic. We are an Australian-owned business specialising in custom sportswear, teamwear and apparel manufactured at our Melbourne facility, together with selected products sourced from trusted suppliers.

These Terms & Conditions explain our ordering, payment, production, delivery and returns processes.

They apply to purchases made directly with Engage Athletic and through our online Club Stores, unless separate written terms have been agreed.

Nothing in these Terms & Conditions excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

1. Product Categories

Engage Athletic supplies:

• Custom-made sportswear and teamwear manufactured to order.
• Personalised garments featuring names, numbers, logos or club designs.
• Ready-made and retail products, subject to availability.
• Club Store products purchased by individual members.
• Bulk and wholesale orders for clubs, schools, organisations and businesses.

Different ordering, production and return conditions may apply depending on the product.

2. Quotations and Pricing

All quotations are based on the product specifications, quantities, materials and requirements provided at the time of quotation.

Unless otherwise stated, wholesale quotations exclude GST, while retail website prices include GST.

Quotations may be revised where order quantities, designs, specifications or manufacturing requirements change.

Additional charges may apply for graphic design, artwork preparation, personalisation, express production, delivery or orders below standard minimum quantities.

Any additional charges will be communicated before proceeding.

3. Minimum Order Quantities

Our standard minimum order quantity for custom-manufactured garments is 10 units per garment style.

Smaller orders may be accepted at Engage Athletic’s discretion and may incur an additional surcharge.

Minimum quantities and applicable charges will be confirmed before an order is accepted.

Individual purchases through approved online Club Stores may be subject to different minimum quantities or ordering arrangements.

4. Order Confirmation and Payment

Custom manufacturing orders are confirmed once all required information has been received and accepted, including:

• Garment styles, sizes and quantities.
• Player names and numbers, where applicable.
• Final artwork approval.
• Delivery or collection requirements.
• Required payment.

Retail and individual Club Store purchases generally require full payment at the time of ordering.

Wholesale and approved account customers may be offered separate payment terms, which will be confirmed in writing.

Production may be delayed or placed on hold where required information, approvals or payment remain outstanding.

5. Artwork and Design Approval

Engage Athletic provides artwork proofs for new designs and relevant design changes.

Customers are responsible for carefully checking artwork before providing written approval.

This includes:

• Club and sponsor logos.
• Colours and design placement.
• Spelling and wording.
• Names and numbers.
• Garment styles and other design specifications.

Once artwork is approved, production will proceed in accordance with the approved specifications.

Changes requested after approval may result in additional charges and production delays.

Graphic design, artwork preparation and vectorisation may incur additional charges, as advised before the work proceeds.

Customers supplying artwork confirm that they have the necessary permission to use any logos, trademarks, images or designs provided to Engage Athletic.

6. Production Timeframes

Our standard production turnaround for custom-manufactured garments is approximately 4 weeks.

Production timeframes commence once final artwork has been approved in writing, all required order information has been confirmed and any required payment has been received.

Complex garments, specialised products or larger orders may require approximately 6 weeks or longer.

Production timeframes are estimates and may be affected by order volumes, material availability, artwork changes or other manufacturing circumstances.

Where possible, customers will be advised of significant changes to expected completion dates.

Delivery time is additional to manufacturing time.

Where agreed, expedited production may be available for an additional charge.

Any specifically agreed delivery deadline and applicable consumer rights remain unaffected by these estimated timeframes.

7. Online Club Store Orders

Engage Athletic operates online Club Stores for sporting clubs, schools and organisations.

Individual Club Stores may operate year-round or through scheduled ordering periods.

Where a Club Store has an advertised closing date, production may commence after the ordering period closes rather than on the date an individual order is placed.

Some Club Stores may require minimum order quantities before production can proceed. Where a minimum is not achieved, affected customers will be contacted and offered an appropriate resolution, including a refund where the order cannot proceed.

Delivery and collection arrangements may vary between Club Stores.

Available options may include direct delivery, consolidated club delivery or collection through the club or school.

Where reasonably necessary for order administration, uniform allocation or distribution, relevant customer and order information may be shared with the associated club, school or organisation in accordance with our Privacy Policy.

8. Ready-Made and Retail Products

Ready-made products are subject to stock availability.

Where products are held in stock and do not require additional customisation, orders are generally dispatched within 8 business days.

Items requiring printing, embroidery, personalisation or other modifications may require additional processing time.

If an ordered product becomes unavailable, we will contact the customer to discuss available alternatives or provide a refund where appropriate.

9. Shipping and Delivery

Shipping costs are calculated at checkout or included in the applicable quotation.

Engage Athletic generally uses Australia Post or another suitable delivery provider.

Delivery timeframes depend on the carrier, destination and selected shipping method.

Customers are responsible for providing accurate delivery details.

If an incorrect address is supplied, additional delivery charges may apply where permitted by law.

For more information, please refer to our Shipping Policy:

https://www.engageathletic.com.au/shipping-policy/

10. Changes and Cancellations

Because custom garments are manufactured specifically for each order, changes or cancellations may not be possible once production has commenced.

Requests to change or cancel an order should be submitted as soon as possible.

Where a cancellation is accepted, reasonable costs already incurred for artwork, materials or production may be taken into account, subject to applicable law.

Customised and personalised products are generally not eligible for change-of-mind returns or exchanges.

This does not affect customers’ rights where goods are faulty, incorrectly supplied, not as described or otherwise fail to meet applicable consumer guarantees.

11. Sizing and Garment Specifications

Customers should refer to the relevant size guides before ordering.

Where available, sizing samples may be provided or arranged to assist with garment selection.

Customers are responsible for selecting their preferred sizes and reviewing confirmed order specifications.

Minor manufacturing variations may occur due to fabric characteristics, production methods and garment construction.

However, any variations must remain consistent with applicable consumer guarantees, including requirements that goods match their description and any applicable sample.

Incorrect size selection alone does not generally entitle a customer to a change-of-mind return for a custom garment.

12. Returns, Faults and Australian Consumer Law

Engage Athletic is committed to supplying garments that meet the agreed specifications and applicable consumer guarantees.

If you believe an item is faulty, damaged, incorrectly manufactured or otherwise does not meet applicable consumer guarantees, please contact us as soon as reasonably possible.

Where practical, provide:

• Your order or invoice number.
• A description of the issue.
• Photographs showing the affected garment.
• The relevant garment size, style and quantity.

We may request further information or arrange an inspection to assess the issue.

Under the Australian Consumer Law, customers may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

For a major failure, consumers may be entitled to choose between a refund and replacement, or seek compensation for a reduction in value. For a failure that is not major, the supplier may generally choose to provide a repair within a reasonable time.

We will assess claims and provide remedies in accordance with applicable law.

Normal wear and tear, misuse, accidental damage and failure to follow reasonable garment care instructions are not generally considered manufacturing faults.

Customers are encouraged to report issues promptly, but no notification period in these Terms & Conditions limits statutory consumer rights.

13. Colour and Manufacturing Variations

We take reasonable care to reproduce approved designs and colours accurately.

However, colours may appear differently on digital screens, printed artwork proofs and different fabric types.

Sublimation printing and garment manufacturing may also result in minor variations between production batches.

Where precise colour matching is important, customers should discuss colour approval and sample requirements before production.

Any permitted manufacturing variations remain subject to applicable consumer guarantees and agreed product specifications.

14. Care and Maintenance

Customers should follow the care instructions supplied with their garments.

Incorrect washing, drying, ironing or handling may damage fabrics, prints and garment construction.

Engage Athletic is not generally responsible for damage resulting from misuse or failure to follow reasonable care instructions.

This does not affect applicable consumer guarantees.

15. Wholesale and Club Partnership Agreements

Wholesale customers, sporting clubs, schools and organisations may have separate written agreements covering:

• Product pricing and minimum quantities.
• Payment terms.
• Stock holding arrangements.
• Online Club Store management.
• Production scheduling.
• Partnership benefits and merchandise credits.
• Delivery and distribution arrangements.

Where separate written terms apply, those terms will govern the relevant arrangement to the extent permitted by law.

16. Intellectual Property

Engage Athletic retains ownership of its original designs, artwork, production templates and other intellectual property unless otherwise agreed in writing.

Customer-supplied logos and trademarks remain the property of their respective owners.

Customers must obtain permission to use third-party artwork, logos and trademarks.

Artwork created by Engage Athletic may not be reproduced or supplied to another manufacturer without appropriate authorisation, subject to any separate agreement and applicable law.

17. Privacy and Customer Information

Engage Athletic collects and handles personal information for order processing, manufacturing, delivery, customer service and other legitimate business purposes.

Where customers purchase through an online Club Store, relevant order information may be provided to the associated club, school or organisation.

Further details are available in our Privacy Policy:

https://www.engageathletic.com.au/privacy-policy/

18. Changes to These Terms & Conditions

Engage Athletic may update these Terms & Conditions to reflect changes to business operations, products, services or legal requirements.

Updated terms will be published on our website.

Changes will not retrospectively alter the terms of an accepted order without agreement or otherwise affect existing legal rights.

19. Contact Engage Athletic

For questions regarding orders, production, artwork, delivery or these Terms & Conditions, please contact:

Engage Athletic

Warehouse 1, 2 The Gateway
Broadmeadows VIC 3047
Australia

Email: [email protected]
Phone: (03) 9464 3633
Website: https://www.engageathletic.com.au/