Welcome to Engage Athletic’s Online Club Store Australia FAQs.
Our online Club Stores make it easier for sporting clubs to manage uniforms, merchandise and member orders. Find answers to frequently asked questions about setting up your store, ordering custom sportswear, payments, delivery and our Club Partnership Program.
Learn more about our Online Club Stores.
How does an Engage Athletic Club Store work?
An Engage Athletic Club Store is a dedicated online shop customised for your sporting club. We set up your store with your club’s approved uniforms, training apparel and merchandise.
Players, parents and supporters can browse products, select sizes, personalise garments where available, and place orders and make payments directly online.
Engage Athletic manages the ordering process, manufacturing, customer enquiries and delivery, reducing the administrative workload for your club’s committee and volunteers.
Is there a cost to set up a Club Store?
We offer complimentary Club Store setup for clubs that enter into a 24-month Club Store Agreement.
This includes setting up your club’s online store, uploading approved products, adding sizing information and configuring the ordering process.
For clubs that do not wish to enter into a 12-month agreement, a one-off setup fee of $500 applies.
Can club members order and pay individually?
es! Our Club Stores allow players, parents and supporters to place and pay for their orders directly online.
This eliminates the need for club committees and volunteers to collect orders, manage payments or coordinate individual purchases.
Customers receive an order confirmation when their purchase is completed.
How long does it take to receive our uniforms?
All our custom sublimated uniforms are manufactured at our Melbourne facility.
Our standard manufacturing turnaround is 2-4 weeks from the commencement of production though delivery times may vary depending on the product, order quantities and your club’s ordering arrangements.
Is there a minimum order quantity?
Our standard minimum order quantity is 10 garments per style for custom-manufactured apparel.
For Club Stores operating on scheduled ordering cycles, individual customer orders are consolidated to help meet minimum production quantities.
Some products may be available in smaller quantities, depending on the garment and your club’s ordering arrangements.
If the minimum production quantity is not reached, customers will be notified and refunded for the affected items.
We can also discuss bulk ordering and stock-holding arrangements for clubs requiring ongoing access to uniforms.
Can we sell both playing uniforms and merchandise?
Absolutely!
Your Club Store can include a wide range of products, including playing uniforms, training apparel, hoodies, polos, T-shirts, jackets, tracksuits, caps, bags and other club merchandise.
We can also help your club develop new merchandise designs and products.
Can our Club Store remain open all year?
Yes. We offer flexible ordering arrangements to suit your club.
You can choose between:
- Year-round ordering – members can place orders throughout the year.
- Monthly ordering cycles – orders are collected during an agreed period and then consolidated for production.
We’ll work with your club to determine the most suitable arrangement.
Can our club place bulk orders as well as individual online orders?
Yes. We understand that clubs have different ordering requirements.
Your club can place bulk orders directly with Engage Athletic while also offering individual online ordering through your Club Store.
This is particularly useful for clubs that purchase playing uniforms in bulk but want members to order merchandise and additional apparel individually.
Who manages customer enquiries and payments?
Engage Athletic manages customer orders and payments made through your Club Store.
Our team also assists customers with product enquiries, sizing information, order updates and delivery enquiries.
This reduces the administrative workload for club committees and volunteers.
Can we update our designs or add new products?
Absolutely! Your Club Store can grow and evolve with your club.
Whether you’re introducing a new playing uniform, updating sponsor logos, adding merchandise or preparing for a new season, our team can assist.
Clubs participating in our Club Partnership Program may also receive complimentary graphic design support, including uniform updates, merchandise concepts and promotional graphics.
For clubs outside our Partnership Program, graphic design charges may apply depending on the work required.
Our aim is to make it easy for your club to maintain a professional and consistent appearance across all your apparel.
How are orders delivered?
We offer flexible delivery arrangements to suit your club and its members.
Depending on your Club Store setup, customers may have the option to:
- Have their order delivered directly to their nominated address.
- Collect their order from a club-designated collection point.
- Have orders consolidated for bulk delivery to the club.
Available delivery options and any applicable freight charges are displayed during checkout.
Your club can discuss its preferred delivery arrangements with our team when setting up the store.
What happens if a member orders the wrong size?
As our custom uniforms are manufactured specifically for each order, we cannot generally offer exchanges or refunds for incorrect size selections or changes of mind.
We provide detailed size guides to help customers select the correct size before ordering.
If a garment is faulty or does not match the approved order, please contact our team so we can investigate and arrange an appropriate resolution in accordance with Australian Consumer Law.
Does our club need to promote the Club Store?
Yes. While Engage Athletic manages the online ordering platform, we ask clubs to actively promote their store to members.
This may include sharing the store link through your club’s website, social media pages, newsletters and member communications.
We can also assist with promotional graphics to help announce your Club Store launch.
Does Engage Athletic offer a Club Partnership Program?
Yes! At Engage Athletic, we believe in building long-term relationships with sporting clubs, not just supplying uniforms.
Our Club Partnership Program rewards clubs for their ongoing support through an annual Partnership Fund, calculated on eligible purchases, including orders placed through your online Club Store.
The more your club spends, the greater the potential rewards, with merchandise credits that can be used towards playing uniforms, coaching and committee apparel, volunteer uniforms, club merchandise and other approved products.
Participating clubs may also receive additional benefits, including complimentary graphic design support, a dedicated account manager and priority assistance with club events.
The Partnership Fund is provided as merchandise credit, not a cash rebate. Eligibility and conditions are outlined in your Club Partnership Agreement.
Contact our team to learn more about how your club can benefit from an Engage Athletic partnership.
How do we get started?
Getting started is easy!
Simply contact Engage Athletic to discuss your club’s requirements.
We’ll work with you to select products, confirm designs, establish your preferred ordering arrangements and prepare your online store.
Once your Club Store Agreement is finalised and your products are approved, we’ll arrange for your store to go live.
You can then share your dedicated Club Store link with your members.


