Refund and Returns Policy
– All returns must be notified within 7 days of receipt of goods and must be accompanied by a copy of the delivery docket or invoice
– Claims for credit cannot be accepted without prior notice
– Freight charges for goods returned will not be credited
– Custom and Non stock items will not be accepted for return or credit
– In order for items to be considered for return or exchange they must be returned in the condition to which they were sold and returned within 14 days.
– Engage Athletic reserves the right to repair items where possible and return without issuing a credit note
Privacy Policy for Engage Athletic
This privacy policy (“policy”) will help you understand how Engage Athletic (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use www.engageathletic.com.au.
We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
What User Data We Collect
When you visit www.engageathletic.com.au, we may collect the following data:
- Your IP address.
- Your contact information and email address.
- Other information such as interests and preferences.
- Data profile regarding your online behavior on our website.
Why We Collect Your Data
We are collecting your data for several reasons:
- To better understand your needs.
- To improve our services and products.
- To send you promotional emails containing the information we think you will find interesting.
- To contact you to fill out surveys and participate in other types of market research.
- To customize our website according to your online behavior and personal preferences.
Safeguarding and Securing the Data
Engage Athletic is committed to securing your data and keeping it confidential. Engage Athletic has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
Our Cookie Policy
Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you visit and spend the most time on).
The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.
Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
If you want to disable cookies, you can do it by accessing the settings of your internet browser. You can visit https://www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices.
Links to Other Websites
Our website contains links that lead to other websites. If you click on these links is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
Restricting the Collection of your Personal Data
At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:
When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don’t want to disclose your personal information.
If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.
Engage Athletic will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at sales@engageathletic.com or contact us at Engage Athletic Unit 1 2 The Gateway Broadmeadow Vic 3047.
Our Commitment to Cardholder Data Security
Engage Athletic takes the security of your payment card information very seriously. We are committed to ensuring that your data is handled safely and in compliance with industry best practices and legal requirements.
Compliance and Standards
We adhere to the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment. Our payment processing is conducted through a validated PCI-compliant service provider to minimize the risk to your data.
Third-Party Providers
We use PCI DSS compliant third-party payment gateways to process your payments. This means your card details are often entered directly onto their secure hosted pages, ensuring the data bypasses our web servers entirely, further reducing risk. We make no representations or warranties in relation to the privacy practices of any third-party provider and encourage you to read their privacy policies.
Your Role in Security
You can also help protect your information by using strong passwords, keeping your login details confidential, and ensuring your browser and operating system are up to date.
Contact Us
If you have questions or concerns about how we handle your cardholder data or our security measures, please email us at sales@engageathletic.com or contact us at Engage Athletic Unit 1 2 The Gateway Broadmeadow Vic 3047.
Effective Date: 08/01/2026